Customer Service Applied

Nurturing Customer Relationships (CSA02)

Good customer relationships are worth their weight in gold. Without them, sales will be more difficult to close, and your business will start to fail. When customer relationships go bad, things can very quickly become toxic and your business might suffer.

To stop this from happening, you need to work on those customer relationships. If they’re good, make sure they stay that way. If they’re not so good, then give them some TLC. Nurturing customer relationships is all about keeping current customers happy and building relationships, so they keep coming back for more.

By the end of this course, you’ll be able to:

• Understand why good customer relationships are important
• Identify what makes a good customer relationship
• Develop & nurture excellent customer relationships

Why take this course?

If you work in customer service, then you’ll need to nurture your customer relationships. This course will help you to figure out what makes a good customer relationship and understand why it’s so important. It’ll also give you tips on how to develop and nurture excellent customer relationships so that your business can continue to grow and thrive.

10 mins | SCORM | Workbook

  • Nurturing Customer Relationships
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 1 year