Communication Skills Applied

Assertive Communication (CA006)

Many people feel uncomfortable being assertive in the workplace. Maybe you’ve got an excellent idea you’d like to talk about in your next meeting, but you can’t find the right moment to speak up. Or maybe you’re wondering if it’s ok to ask for a couple of days off, but you’re worried about how your boss will react. The correct approach to these situations calls for polite and assertive behavior.

Being more assertive can help you achieve what you want. We all try to be respectful of other people’s views, but how much respect are you giving your own opinions? Being assertive is about expressing your opinions clearly and calmly, without apologizing for them. This course will show you how.

By the end of this course, you’ll be able to:

•Recognize the link between confidence and being assertive
•Set small goals to become more assertive
•Adopt a more assertive way of communicating

Why take this course?

Whether you’re a leader or a team member, you can enhance your career prospects with assertive communication. No matter what industry you’re in, this course will help you to navigate any situation successfully by helping you to speak respectfully and assertively.

10 mins | SCORM | Development Plan

  • Assertive Communication
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years