Communication Skills Applied

Email Etiquette (CA010)

For many of us, email makes up the bulk of our professional communication on a day-to-day basis. And receiving an email with an impolite tone or a reply that doesn’t answer all of our questions can be frustrating. Email etiquette is like a code of conduct that can help you to make sure the emails you send are professional and effective.

The way that you communicate via email is every bit as important as how you speak directly to colleagues and customers. Embracing email etiquette will help you communicate clearly and effectively. And it will allow the recipient of your email to see you and your work in the best possible light.

By the end of this course, you’ll be able to:

• Define email etiquette
• Describe the benefits of embracing email etiquette
• Demonstrate best practice when sending an email

Why take this course?

Whatever stage you’re at in your career, implementing good email etiquette will allow you to make the best possible impression on existing business contacts, potential employers, and customers. This course will help ensure that your e-correspondence reflects well on you and the organization you work for.

10 mins | SCORM | Development Plan

  • Email Etiquette
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years