Emotional Intelligence

Emotional Intelligence: Empathy (EI005)

You’re about to ask your co-worker for a favor. But you notice they look a little stressed, so you decide to ask someone else instead. You’ve just used your empathy skills. You understood how someone else was feeling, and responded appropriately. Being empathetic is a vital skill in the workplace, but we don’t always get it right.

Empathy is one of the most important parts of emotional intelligence. It’ll improve the way you deal with everyday encounters at work, and can even be good for your health. But certain types of empathy are more suitable for some situations than others. And sometimes, you may have trouble showing empathy because of psychological barriers, such as cognitive bias. This course can help.

By the end of this course, you’ll be able to:

•Distinguish between different types of empathy
•Explain the benefits of empathy
•Recognize barriers to being empathetic
•Develop and adopt strategies to practice empathy

Why take this course?

Anyone who wants to improve their emotional intelligence will benefit from taking this course. It’ll show you what empathy is and how it can benefit you in the workplace. You’ll also identify barriers to being empathetic, and learn strategies to practice your empathy skills.

15 mins | SCORM | Development Plan

  • Emotional Intelligence: Empathy
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years