Financial Compliance

Dealing with Consumer Fraud (FC008)

Being a customer can be very convenient, what with the advances in technology and how easy purchases and transactions can be. Unfortunately, the same can be said for being a fraudster. They can exploit advances in technology to fool customers and take advantage relatively easily. And because of this, consumer fraud is increasing by the year.

There are many ways someone can become a victim of fraud in this digital age. So it’s important to understand how to protect and educate yourselves and your customers. It’s also good to know how you should respond when it happens. This course will show you how.

By the end of this course, you’ll be able to:

• Identify the most common types of consumer fraud and how it can affect customers
• Understand what the correct procedures are for reporting fraud
• Educate customers about fraud to avoid them becoming victims of it

Why take this course?

Consumer fraud is constantly evolving. The only way to combat it is to make people familiar with the methods fraudsters use. This course is all about making you more savvy, and alert to the proper precautions. It’s for anyone who wants to be more aware of the ways consumer fraud happens and how to deal with it.

10 mins | SCORM | Takeaway Tasks

  • Dealing with Consumer Fraud
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years