Retail Applied

The Self-Service Experience (RA010)

Self-service checkouts are amazing pieces of technology, but we’ve all heard those dreaded words: “Unexpected item in bagging area.” Luckily, technology has improved over the years since they were introduced, so using them has become a lot easier. Because of this, you may have – or be getting – self-service checkouts in your own organization.

There’s no point bringing in self-service checkouts if they don’t resolve a customer need or are too complicated to use. And the same goes if they end up costing you more in time and money than traditional checkouts. So how do you know your self-service checkouts are right for your customers? This course will show you how.

By the end of this course, you’ll be able to:

• Recognize key functions your customers need self-service checkouts to perform
• Identify potential pain points for your customers when using self-service checkouts
• Understand how to use self-service checkouts to improve your customers’ experience

Why take this course?

This course will benefit any individual within a retail business, at any level, where self-service machines are used or introduced. It’ll focus on identifying what functions your checkouts should perform, potential problems to be aware of, and how to use self-service checkouts on the floor to improve the customer experience.

15 mins | SCORM | Takeaway Tasks

  • The Self-Service Experience
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: 3 years