Sometimes, a problem comes up and you don’t know how to solve it. So, you let someone else fix it, or at least ask for their help. But what if that’s not an option? Perhaps a customer approaches you with a particular issue you’ve never come across before, and no one else is available to help you? Well, it’ll be up to you to figure it out.

No one can fix everything themselves. But it’s certainly possible to solve more problems yourself, or even just come up with ideas for improvements, than you may think. It’s all about using your initiative. That’s not something that comes naturally to everyone, but you can improve your skills in that area. This course will show you how.

By the end of this course, you’ll be able to:

• Recognize areas in retail in which you can use your initiative to find solutions
• Understand how you can use your initiative to improve your own performance
• Identify methods to improve your skills in using initiative

Why take this course?

Using initiative is a skill that can be applied in all areas of your life. This course focuses on using initiative in a retail environment. It’ll show you how you can use your initiative to improve your problem-solving, improve your overall performance, and how to generally improve your skills in using your initiative to help you do this. Anyone working in a retail environment, regardless of level, can benefit from this course.


10 mins | SCORM | Takeaway Tasks